Welcome to HEETSON. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
- Bulk or customized orders may require additional processing time.
Shipping Coverage
HEETSON currently delivers products across various locations in India. Delivery availability may vary depending on the serviceability of courier and logistics partners.
Estimated Delivery Time
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
- Remote Areas: Delivery may take longer depending on courier availability
Delivery timelines are estimates and may vary due to operational or external factors.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be available on selected products, offers, or order values.
- Additional charges may apply for bulk orders or special delivery requests.
Order Tracking
Once your order is shipped, tracking details may be shared through:
- SMS
- Courier tracking system
Customers can use the tracking information to monitor shipment status.
Delivery Delays
Delivery may be delayed due to:
- Weather conditions
- Natural disasters
- Public holidays
- Transport disruptions
- Government restrictions
- Incorrect shipping information provided by customers
HEETSON is not responsible for delays caused by third-party courier or logistics providers.
Incorrect Address Information
Customers are responsible for providing accurate shipping details. HEETSON shall not be liable for delivery issues arising from incorrect or incomplete addresses.
Damaged or Missing Packages
If you receive:
- A damaged package
- Leaked product
- Missing items
please contact us within 48 hours of delivery with order details and clear photos/videos for assistance.
Failed Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability or incorrect information, re-shipping charges may apply.
Bulk & Commercial Orders
Large volume, wholesale, or commercial orders may have separate shipping timelines and delivery arrangements depending on order size and location.
Policy Updates
HEETSON reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice.